Delete your account
Kitaabi accounts are issued by a school or college, not signed up for here. That shapes how deletion works: you ask, and the institution that issued the account carries it out.
If you can sign in, do it there
Signing in and going to Me → Your account → Delete my account (staff and parents: the account menu → Your data and account deletion) is the better route. It raises the request against your own account, so nobody has to work out which account you mean, and you can see it progress.
If you cannot, use this form
For a student who has left, a parent asking on a child’s behalf, or anyone locked out. We email a link to the address you give, and the request goes ahead only once that link is used — so nobody can ask for someone else’s account to be deleted.
Some students sign in with a school code and admission number and have no email address on their account. For them, a parent can ask using the guardian email address the school holds, or the student can ask the school directly.
What happens, and what is kept
When a deletion is carried out, the name and sign-in are removed and the account stops working. Notes, discussion posts, tutor conversations and the other things the student wrote are deleted.
Two things are kept on purpose. A record that a consent decision was made, and the institution’s administrative history — both with nothing left in them that names the person. And the record of work done (answers, progress), which the institution holds as a school record; how long it may be kept is set by the institution.
The database is backed up once a day and each backup is kept for about seven days. Backups cannot be edited, so deleted details can remain in a backup until it ages out.
Deletion is carried out by a person at the institution after checking the request, within 30 days, and an email confirms it when it is done. Once it is done, the account cannot be signed in to and cannot be restored.